Frequently Asked Questions
Q: What makes Nutkrack so darn tasty?
A: To start, pecans are North America's only native nut. They are loaded with flavor and nutrients, as well as super healthy fat. From there, Eric and his son cook them in a way that brings out the deep buttery richness that pecans naturally have, coat them with just a little sugar to give them some snap and lightly sprinkle them with just the right amount of salt. The formula is pretty simple: Sweet+Rich+Salt=Amazing. How we create Nutkrack is the distillation of a Chef's 40 year career and his passion to make people happy with great food.
Technically, Nutkrack is a "candied pecan," as it contains some caramelized sugar. We add just enough to bring forward the great depth of flavors pecan naturally contain.
Q: Is Nutkrack gluten-free?
A: Yes! Nutkrack is produced in a facility that only makes Nutkrack. As of August 2018, we have certification from Covance/Eurofins Lab that the product is Gluten-Free. Firekracker is also Gluten-Free.
Q: Is Nutkrack vegan?
A: Yes! We work with four simple ingredients, all of which are animal- and byproduct-free (pecans, canola oil, sugar, salt). Firekracker, which is our chili-spiked version of Nutkrack, is also vegan.
Q: How long does Nutkrack stay fresh?
A: Unopened, our packaging will keep Nutkrack fresh for up to 8 months. We place a "Best By" date of 7 months from the date of creation on the bottom of the can to maximize your delight. Once opened, Nutkrack and potato chips have some similarities. First off, you can't eat just one. Secondly they both lose their "snap" if left out too long. Lastly, they both benefit from their package being resealed when not in use. On that rare occasion when a can of Nutkrack has managed to go unopened beyond its “Best By” date, rest assured it is safe and tasty to eat up to a month past.
Q: Really, you only make ONE thing??
A: We get this one a lot. A LOT. And the answer is yes. In this day and age of doing so much, being so busy, we wanted Nutkrack to be a chance to slow down. We hope that if we focus on doing one thing really well, it'll show in quality and give you an experience that you'll want to come back for. We could all use a break. So sometimes, simple is good.
Update Oct 2019: Now we make TWO things—boom! Firekracker (chili-spiked Nutkrack) is now a part of our product line.
Q: Can I buy a Nutkrack gift card?
A: Heck, yeah! We have gift certificates available for purchase at the shop at 2086 Atwood Avenue, Madison, WI 53704. Stop in if you are in the neighborhood! Or if you would like to order an online gift card, click here! When you order, please include who the lucky recipient is, the amount you wish to give and where you would like us to send your gift. Of course, you may always call us at 608-709-1077 if you'd prefer to purchase your gift certificate directly.
Q: What's up with shipping?
A: We are currently able to ship anywhere in the United States. Typically, orders are shipped within 24 hours from the time they are placed (not counting major holidays and Sundays).
As always, shipping and handling rates depend on a magic combination of weight, size, destination, carrier and how fast you need it to get there. It's expensive, we know. But trust us, we don't make any money on shipping and are always looking for lower-cost ways to move orders around! Any savings we achieve is passed directly to the customer.
Q: Does Nutkrack collect sales tax in all states?
A: No. We do not currently collect sales tax for sales outside the state of Wisconsin. If you order to another state, it is important that you understand the sales tax rules and requirements for your state. Some states require sales an/or use taxes to be reported by the consumer. This is solely the responsibility of the consumer.
Q: What is your return policy?
A: If for whatever reason, you're not satisfied with your Nutkrack purchase, we will humbly refund the amount of your purchase, including shipping costs. As a small, family-run business always looking to make improvements in our product and service, we may contact you for your feedback on how to exceed your expectations in the future. Your feedback truly is important to us, so we invite you to share the good, the not-so-good and everything in between with us directly.