FAQ
Frequently Asked Questions
Product
Q: What makes Nutkrack so darn tasty?
A: To start, pecans are North America's only native nut. They are loaded with flavor and nutrients, as well as super healthy fat. From there, Eric and his son (and a few other talented folks!) cook them in a way that brings out the deep buttery richness that pecans naturally have, coat them with just a little sugar to give them some snap and lightly sprinkle them with just the right amount of salt. The formula is pretty simple: Sweet+Rich+Salt=Amazing. How we create Nutkrack is the distillation of a Chef's 40-year career and his passion to make people happy with great food.
Technically, Nutkrack is a "candied pecan," as it contains some caramelized sugar. We add just enough to bring forward the great depth of flavors pecans naturally contain. But with only 5g of sugar per serving, Nutkrack is lower in sugar per serving than even Honey Nut Cheerios.
Q: Is Nutkrack Gluten-Free?
A: Yes! Nutkrack is produced in a facility that only makes Nutkrack. As of August 2018, we have certification from Covance/Eurofins Lab that the product is Gluten-Free. Our Firekracker, Everything Seasoned, Winter Warmer, and Up North Mix varieties are also Gluten-Free.
*Note: The Nutkrack Magic Bar is produced in a facility that processes milk, eggs, wheat, soy, gluten, tree nuts, and peanuts.
Q: Is Nutkrack vegan?
A: Yes! We work with four simple ingredients, all of which are animal- and byproduct-free (pecans, canola oil, sugar, salt). Firekracker, which is our chili-spiked version of Nutkrack, is also vegan, as are the Everything Seasoned and Winter Warmer versions.
*Note: The Up North Mix may contain trace amounts of dairy (contains dark chocolate sourced from a facility that processes items containing dairy).
*Note: The Nutkrack Magic Bar IS NOT vegan (contains milk and eggs).
Q: Is Nutkrack peanut-free?
A: Yes! Nutkrack is produced in a facility that is 100% peanut-free.
*Note: The Nutkrack Magic Bar is produced in a facility that processes peanuts and other tree nuts.
Q: How much sugar is in Nutkrack?
A: There are 5 grams of sugar in each serving of Nutkrack. A serving of Nutkrack is 1 oz or ~16 pecan halves. This makes Nutkrack a great addition to any low-sugar diet. All things in moderation, right??
Q: Is Nutkrack keto-friendly?
A: Yes! Pecans are a naturally low carbohydrate nut. In each serving of Nutkrack there are 7 grams of carbohydrates and 2 grams of fiber. Making the total net carbs 5 grams.
Q: Is Nutkrack GMO-free?
A: Yes! All of our ingredients are GMO-free as of June 2020.
Q: Is Nutkrack Kosher?
A: Nutkrack uses Kosher salt, but unfortunately the rest of our ingredients are not Kosher-certified.
Click here to learn more about our ingredients!
Q: How long does Nutkrack stay fresh?
A: Unopened, our packaging will keep Nutkrack fresh for up to 10 months. We place a "Best By" date of 10 months from the date of creation on the bottom of the can to maximize your delight. Once opened, Nutkrack and potato chips have some similarities. First off, you can't eat just one. Secondly, they both lose their "snap" if left out too long. Lastly, they both benefit from their package being resealed when not in use. On that rare occasion when a can of Nutkrack has managed to go unopened beyond its “Best By” date, rest assured it is safe and tasty to eat up to a month past.
Q: Why pecans?
A: There are so many reasons. First off, Nutkrack was a very happy accident. You can read more about that here. Secondly, pecans are just the perfect nut for caramelization. They toast beautifully, lend a unique buttery flavor, and have tiny nooks and crannies for salt & sugar to rest in — making them very flavorful. Thirdly, pecans are the only nut native to North America, which we nut nerds find to be really cool.
Q: Do you sell other kinds of nuts?
A: The short answer is no, we only sell pecans :-) The long answer is a bit more philosophical: There is beauty in simplicity. In this day and age, you can buy just about anything you want from anywhere, so we choose to sell something we are proud to stand behind and are great at making! We're a "do one thing really well," rather than a "do a bunch of things kinda well" kind of place.
Q: Can I buy a Nutkrack gift card?
A: Heck, yeah! We have Nutkrack Gift Cards available for purchase on our website.
Q: Does Nutkrack collect sales tax in all states?
A: No. We do not currently collect sales tax for sales outside the states of Wisconsin, Illinois, Minnesota and New York, where we have achieved nexus. This is constantly changing though as we grow our nut domination empire. Nutkrack is usually classified by states as a "candy," and as such it is subject to sales tax where applicable.
If you order to another state, it is important that you understand the sales tax rules and requirements for your state. Some states require sales and/or use taxes to be reported by the consumer. This is solely the responsibility of the consumer.
Q: How should I dispose of an empty Nutkrack can? What about the 2lb bulk bag?
A: We are delighted to announce that our cans (including the label!) are recyclable in Madison. To dispose of, gently wipe the inside with a cloth or paper towel, reuse or dispose of silica packet(s) and put the plastic lid back on. It is important to note that our cans may not be recyclable in all communities and it is best to check with your local recycler.
A: Our 2lb bulk bags are not recyclable and should be placed in the trash.
Shipping & Delivery
Q: What's up with shipping?
A: We are currently able to ship anywhere in the United States. Typically, orders are shipped within 24 hours from the time they are placed (not counting major holidays and Sundays).
As always, shipping and handling rates depend on a magic combination of weight, size, destination, carrier and how fast you need it to get there. It's expensive, we know. But trust us, we don't make any money on shipping and are always looking for lower-cost ways to move orders around! Any savings we achieve is passed directly to the customer.
Q: I didn't receive tracking on my package, help!
A: You may have selected either email or text message alerts during checkout, so please be sure to check both places. If you still don't have a tracking link, shoot us an email at info@nutkrack.com and we'll do our best to figure it out!
Q: My package should have been here by now, where is it?
A: We ship orders via USPS or UPS, whichever carrier the customer chooses OR whichever carrier is more economical to us for Free Shipping $75+ orders. We all know postal carriers been undergoing some changes and issues, especially during Covid. So give them a few extra days please, and the vast majority of the time, it'll show up. Unfortunately, once a package leaves our facility (usually the same day you order or the next day), we have access to the same info you do, namely the tracking number. We are a very small business and have no pull with the USPS to demand additional info on a package.
If timing is critical, we suggest selecting a faster shipping method at checkout (this will be more expensive), or calling us at the shop to expedite a package. 608-709-1077
Q: What is your return policy?
A: If for whatever reason, you're not satisfied with your Nutkrack purchase, we will humbly refund the amount of your purchase, including shipping costs. As a small, family-run business always looking to make improvements in our product and service, we may contact you for your feedback on how to exceed your expectations in the future. Your feedback truly is important to us, so we invite you to share the good, the not-so-good and everything in between with us directly.
Q: What are your privacy policies and terms of service?
A: Click to view our Privacy Policy and Terms of Service.
Have another question for us?
Send us an email at info@nutkrack.com,
give us a call at 608-709-1077, or stop by our shop
during our retail hours. We'd love to hear from you!
